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IMPORTANT INFORMATION

Getting vaccinated is a powerful tool against #OCCOVID19. Individuals who have not yet received their initial vaccine series are encouraged to visit any local pharmacy or healthcare provider, or go online to Vaccines.gov, MyTurn.ca.gov or Othena.com, to schedule a vaccination appointment. See where vaccines are available near you at OC Health.

For questions about vaccinations visit CovidVaccineFacts.com or call the COVID Vaccine Hotline at 714.834.2000.



Mobile users in Orange County now have the ability to send text messages to 9-1-1, giving hearing and speech impaired residents, or those in situations where it is too dangerous to dial 9-1-1, a potentially life-saving option. This new tool is available to the public using a mobile phone or device. The location services on the mobile device must be enabled.

Watch this short video to learn more: Text 9-1-1



Guidelines

Below are guidelines for how to text to 9-1-1:
  • Enter the numbers "911" in the text "To" field.
  • The first text message to 9-1-1 should contain the location and brief description of the emergency and the type of help needed (police, fire, ambulance).
  • Push the "Send" button.
  • Be prepared to answer questions and follow instructions from the 9-1-1 text taker.
  • Text in simple words. Do not use abbreviations, emojis, or slang.
  • Keep text messages brief and concise.





Federal Communications Commission

The Federal Communications Commission (FCC) provides additional details on contacting 911 via text in an emergency:
  • If you can, always contact 911 by making a voice call, "Call if you can…text if you can't."
  • If you are deaf, hard-of-hearing or speech disabled, and Text-to-911 is not available, use a TTY or telecommunications relay service, if available.
  • Location accuracy varies by carrier and should not be relied upon. Be prepared to give your location.
  • Text-to-911 service will not be available if the wireless carrier cannot ascertain a location of the device sending the message.
  • Text-to-911 is not available if you are roaming.
  • A text or data plan is required to place a text to 911.
  • Photos and videos cannot be sent to 911. They cannot be received at the 911 call center at this time.
  • Text-to-911 cannot be sent to more than one person. Do not send your emergency text to anyone other than 911.
  • Text must be in English. There is currently no language interpretation for text available. It remains in development.